Frequently asked questions

  • PromisePay is an online service that makes it easy to pay off your total balance and become debt-free. PromisePay works with Baltimore Department of Works (DPW) and related utilities to offer interest-free payment plans for your debt.

  • DPW is offering flexible payment plans through PromisePay to help you pay the balance of your DPW bill in the way that works best for you.

  • DPW customers in Baltimore City who have a balance on their bill of at least $50 are eligible for a payment plan.

  • Times are tough, and many are suffering from the effects of COVID-19 and the economic downturn. DPW offers payment plans to help customers get back on their feet.

  • No, these payment plans are interest-free. There are no fees whatsoever - no late fees, no prepayment penalties, etc.

  • Sign up in minutes with three easy steps:

    1. Choose a plan that works for you. We offer a wide range of options.
    2. Make your first payment. We accept credit/debit cards, bank transfers (ACH), and Venmo.
    3. Pay off your balance over time with no interest and no late fees. We make it easy with automated monthly payments and reminders.

  • Baltimore City customers with a total balance of $50 or more are automatically qualified for an interest-free payment plan.

  • Your payment plan covers your balance and your current charges as of today. You must pay all new bills with DPW directly.

  • Your new bills must be paid to DPW. Your payment plan payments will be processed by PromisePay. PromisePay is here to help you pay off your balance.

  • If you need an extension for your plan payment or need to make a change to your plan, just let us know. We are here for you and will do whatever we can to help you make it work.

  • Yes, if you sign up for a payment plan with PromisePay you can still get any available community-based grants or other relief that you are otherwise qualified for.

  • Call PromisePay at (410) 779-9808. Agents are available Monday - Friday, from 8:30am - 4:30pm ET.

  • Call Baltimore DPW directly at (410) 396-5398. Agents are available Monday through Friday 8:30am-4:30pm.

  • Call Baltimore DPW directly at (410) 396-5398. Agents are available Monday through Friday 8:30am-4:30pm.